Privacy Policy

1. Introduction & Overview

PrimeUS ("PrimeUS", "we", "us", or "our") is committed to protecting the privacy and confidentiality of our website visitors and subscribers. This policy explains what information is collected, how it is used to deliver IPTV streaming credentials, and your rights regarding your personal data.

By accessing our website at https://iptvprimeus.shop or communicating with our official desk, you acknowledge the terms described in this Privacy Policy.

2. Information We Collect

We adhere to a data minimization approach, gathering only the information strictly necessary to provide subscription credentials and customer assistance:

• Contact Identifiers: Your name (optional/as provided) and email address for playlist links, invoice receipts, and account notices.
• Messaging Contact: WhatsApp telephone number when you initiate correspondence with our support desk for trial activation, order confirmation, or device setup.
• Device & Protocol Parameters: MAC addresses or device types exclusively when necessary for MAG box or portal-based account binding.
• Technical Diagnostic Data: IP address, browser type, and diagnostic access timestamps collected automatically for server stability, anti-abuse, and connection troubleshooting.
• Payment Information Notice: We do not store credit card numbers, CVVs, or financial credentials on our servers. Transactions are coordinated through verified third-party payment channels.

3. How We Use Information

The information collected is used exclusively for operational service purposes:

• Generating and delivering Xtream Codes API login credentials and M3U playlist URLs.
• Coordinating trial requests, subscription orders, and renewal verifications via official channels.
• Providing technical support and device configuration instructions (e.g. Firestick, Smart TVs).
• Monitoring platform stability and preventing fraudulent activities or malicious abuse.
• Communicating service maintenance updates or critical system announcements.

4. Legal Basis for Processing

We process your data under the following legitimate principles:

• Contractual Execution: To deliver the digital subscription package or trial credentials you request.
• Legitimate Interests: To troubleshoot playback issues, secure our infrastructure, and respond to customer inquiries.
• Legal Compliance: To satisfy accounting, tax, and lawful regulatory disclosure obligations where required.

5. Third-Party Sharing

We do not sell, rent, monetize, or trade your personal information to advertising networks or data brokers. Third-party data sharing is restricted strictly to operational partners:

• Infrastructure & Hosting: Cloud and web hosting providers that store server logs and facilitate website uptime.
• Communication Platforms: Meta/WhatsApp for direct messaging and email service providers for dispatching credentials.
• Lawful Authority: Disclosures made strictly when legally compelled by valid court orders or applicable statutory law.

6. Data Retention Period

We retain your data only for as long as necessary to fulfill the purposes described:

• Active Subscriptions: Maintained for the duration of the subscription period plus administrative archival.
• Support Communications: Kept for customer reference and follow-up troubleshooting.
• Server Logs: Technical connection logs and IP records are cycled regularly.

7. Your Privacy Rights

Depending on your jurisdiction, you have certain rights regarding your personal data:

• The right to request confirmation of the personal data we hold about you.
• The right to request correction of inaccurate or outdated contact information.
• The right to request deletion of your contact records once subscriptions have concluded.
• The right to opt-out of non-essential communications at any time.

To exercise any of these privacy rights, contact our support team directly at support@iptvprimeus.shop.

8. Security Measures

We implement administrative and technical security controls to protect your data against unauthorized access, disclosure, or alteration:

• Full HTTPS encryption (TLS 1.3) across all website interactions.
• Restricted server access limited to authorized operations personnel.
• Zero public exposure of customer credentials, playlists, or private chat logs.

9. Cookies & Tracking

Our website uses strictly necessary and functional cookies to ensure page responsiveness, navigation preferences, and security. We do not deploy third-party advertising tracking cookies or behavioral profile beacons. You can configure your browser to block cookies, though certain site features may be impacted.

10. WhatsApp Communication Notice

When initiating a conversation via WhatsApp, communication is processed over the WhatsApp platform operated by Meta. Data transmitted is subject to WhatsApp's privacy policies and end-to-end encryption standards. We advise customers not to transmit sensitive financial credentials over chat.

11. Changes to This Privacy Policy

We may update this policy periodically to reflect operational, legal, or regulatory revisions. The current version will always be published on this page with the updated revision date.

12. Contact Information

For inquiries, questions, or privacy-related requests, please contact our desk: